Effective Date: 17 July 2025
Oncofit Solutions Pvt. Ltd. (“Company”, “we”, “our”, or “us”) values the privacy of our users. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you use our Platform—comprising the website www.oncofit.in and our
mobile application, MediVahan (collectively, the “Platform”). By accessing or using our Platform, you explicitly consent to the practices described in this Policy.
1. Scope and Applicability
This policy applies to all users, whether visitors, registered users, or service providers, of our Platform. It governs data collected through interactions with our services, including appointments, orders, teleconsultations, and any other health-related offerings.
2. Information We Collect
• Contact Information: Full name, email address, mobile number, mailing address (including country and PIN code).
• User Account Information: Username, password, communication preferences.
• Medical & Order Information: Uploaded prescriptions, health records voluntarily shared, consultation history, and products/services ordered.
• Payment Information: Transaction details (via secure payment gateways). We do not store full credit/debit card numbers.
• Technical and Usage Information: IP address, device identifiers, browser type, cookies, interaction logs, and geographic location.
3. How We Use Your Information
We use your information for the following purposes:
• To register and manage your user account
• To fulfill and deliver orders or consultations
• To communicate order updates, service changes, or promotional offers
• To comply with legal, regulatory, and contractual obligations
• To personalize user experience and improve our Platform
• To prevent fraud and ensure system integrity
• For data analytics and performance metrics
4. Sharing and Disclosure
We only share your personal information under the following conditions:
• With service partners (e.g., delivery agents, labs, payment processors) strictly for
service fulfillment.
• With medical professionals for validating prescriptions and enabling
consultations.
• When required by law or regulators, including for legal proceedings or compliance
checks.
• With your explicit consent, or as outlined in this Policy.
We never sell or rent your personal information to third parties for marketing purposes.
5. International Data Transfers
If your data is transferred outside your jurisdiction (e.g., to cloud servers), we ensure it is protected using standard data protection clauses or appropriate legal frameworks.
6. Cookies & Tracking Technologies
We use cookies and similar technologies for session management, user personalization, performance analytics, and targeting relevant content.
You can manage your cookie preferences via browser settings. For more details, refer to our Cookie Policy.
7. Your Rights
You have the following rights:
• Access your data and request correction
• Withdraw consent at any time (note: may impact service usage)
• Request deletion or restriction of processing
• Request data portability
• Object to direct marketing
• File a complaint with your data protection authority
To exercise these rights, write to us at info@oncofit.in.
8. Data Retention
We retain your data as long as necessary for providing services, legal compliance, or resolving disputes. When no longer needed, your data is securely deleted or anonymized.
9. Contact Us
For questions or concerns, contact:
Email: info@oncofit.in
Phone: +91 9540999141
Address: Oncofit Solutions Pvt. Ltd., SHOP NO.7, 1ST FLOOR, ASHOKA COMPLEX,
SAMASPUR, SECTOR-51, GURUGRAM, HARYANA – 122002
